Service Standards
Safety & Appearance
We will work safely to protect ourselves, our customers and the public.
We will wear proper and appropriate personal protective equipment.
We will wear clean uniforms and clothing at the start of each day.
We will take pride in the appearance of our vehicles and in our workplace.
Service & Delivery
We strive to service all routes on the day they are scheduled, keeping Safety First in mind.
We strive to pick up any missed service as soon as safely possible.
Drivers will maintain the physical route and route sheet and will be responsible for reporting all needed repairs/replacements of containers on their route.
All blocked containers will be called into dispatch, and dispatch will log it into the proper route immediately.
Where applicable, the delivery of containers for new service will occur as soon as possible after an executed and signed service agreement.
Communicating with our Customers & Employees
We will communicate in a professional manner with all customers and fellow employees.
Our Customer Care Team will provide a "One Call Does It All" approach to our customer's inquiries.
We will be flexible every day with the utmost goal to support our customer.
If the customer is acting in an unprofessional manner, we will engage a manager to ensure our employees are treated with dignity and respect.
We will have total communication within and between departments to support customers and differentiate our service.
Commercial & Construction Services
Commercial Contract Clients
Guaranteed scheduled-weekly service Roll Off, Compactor, Front Loader
This Guarantee is subject to things beyond IWC’s control such as container blocking or overload past safe level.
Roll- Off Haul Requests
Guaranteed next-day service; however, same-day service will be given if possible.
Blocked Containers
Driver will attempt to service blocked containers by speaking to someone on-site or calling the IWC dispatch office to notify the customer of the blocked container. IWC will always try to re route asap.
Emptying Containers & Spillage
If waste comes out of a container while it is being emptied, the driver will pick it up and clean up enclosures within reason.
Delivery of New Containers
All containers will be structurally sound clean, fresh and clearly marked with company decals and phone numbers.
Delivery will be made on the due date.
Delivery Information must be input in the billing system for the client as it was received from the operations department.
Extra Pick-ups & Overload Containers
Guaranteed next-day service; however, same-day service will be given if possible.
Driver will call the IWC dispatch office and ask dispatch to notify the customer of an overloaded container and educate the customer regarding safe capacity levels.
Additional Charges may apply.
Grapple Truck Requests
Guaranteed next-day service; however, same-day service will be given if possible.
Driver will remove all assessable bulk debris once customer location has no obstructions such as low power lines, phone lines or walls and gates in the loaders path.
Driver will call the IWC dispatch office and ask dispatch to notify the customer if a load is in accessible
